基于结构方程模型的我国接待业员工满意度指数研究
On Index of Job Satisfaction of Hospitality Industry Based on SEM
-
摘要:文章以接待行业为研究对象,以酒店员工为案例,设计模型与量表,以实地调查数据为依据,用结构方程模型构建接待业员工满意度指数模型,分析满意度指数较低的原因,并就其中的问题提出建议。Abstract:According to relative researches both home and abroad, basing on investigation, this paper designs models to calculate the index of ESH. It also puts forward countermeasures to problems that make employees unsatisfied.
-
Key words:
- hospitality industry/
- job satisfaction index/
- SEM
-
[1] Anthony. Human resource strategies—an applied approach[M]. McGrar-Hill, 2000:279. [2] Anne Martensin. Using employee satisfaction measurement to improve people management[J]. Total Quality Management,2001,12:849-857. [3] Terry Lam.On employee job satisfaction[J].Tourism Management,2001(2):15-19. [4] Lars Gronholdt. Analysing customer satisfaction data :a comparison of regression and structure equation model[J].Market Research Socialty, 2005, 47(2):121-130.
点击查看大图
计量
- 文章访问数:634
- HTML全文浏览量:1
- PDF下载量:37
- 被引次数:0